Holiday Delivery Protection

Holiday Delivery Protection Terms & Conditions
What is Holiday Delivery Protection? Holiday Delivery Protection is an optional, voluntary service offered at checkout to give you extra peace of mind this holiday season. For a small fee, we support your order if it is lost, damaged, or stolen while in transit during this busy gift-shipping period.

Coverage Period
Coverage begins the moment the package is dispatched from our fulfillment center and ends immediately upon successful delivery to the designated address provided at checkout.

Covered Events
This protection covers the following incidents occurring strictly during transit:
Loss: The carrier confirms the package is lost or the tracking has not updated for more than 15 business days.
Damage: The items arrive broken or unusable due to mishandling by the carrier.
Theft (In-Transit): The package is intercepted or stolen before reaching the final delivery destination.

Exclusions (What is NOT covered)
Holiday Delivery Protection does NOT apply if:
The customer provided an incorrect or incomplete shipping address.
The package is marked as "Delivered" by the carrier but goes missing after delivery (such as porch piracy after successful drop-off).
Delays or issues are caused by local customs holds, import clearance, or holiday carrier backlogs beyond our control.

Claims Process
To file a claim, customers must contact our support team within 7 days of the scheduled delivery date.
Required Evidence: You must provide your order number and clear photographs of the damaged packaging and its contents.
Theft/Loss: For suspected loss, we require a confirmation from the carrier or a formal inquiry case number.

Resolution: Refund or Replacement
Once a claim is verified and approved, we will offer one of the following at our discretion:
Replacement: A new item will be shipped to you at no additional cost, subject to available holiday stock.
Refund: A full refund for the cost of the damaged/lost items (excluding the Holiday Delivery Protection fee).

Fees and Selection
Fee: The service is available for a fee of USD $3.99 per order.
Selection: This service may be pre-selected at checkout, but you may uncheck and remove it any time before submitting your order. You will only be charged if you leave the box checked when placing your order.
Refund Policy: You may request a refund of the Holiday Delivery Protection fee at any time, even after the order has been dispatched or delivered. A reason is not required.

Limitation of Liability
Our liability is limited to the actual purchase value of the lost or damaged items. This protection does not cover any indirect or consequential losses, including missed holiday gifting deadlines.