Shipping Protection & Tipping Policy

Holiday Delivery Protection & Tipping Policy
At Norquemarix, we want every customer to have a clear, flexible, and straightforward shopping experience. During checkout, you may be offered optional services that can be added to your order based entirely on your own preference.

1. Optional Checkout Services
Both Holiday Delivery Protection and Tipping are optional. You are not required to select either service in order to complete your purchase. These services may be pre-selected at checkout, but you can uncheck and remove them at any time before submitting your order. Any related charges will only be applied if you leave them checked when you place your order.
Holiday Delivery Protection: Optional coverage designed to provide additional assistance in certain situations where a package is lost, damaged, or stolen during transit this holiday season.
Tipping: A voluntary contribution that gives customers the option to show appreciation for our fulfillment and customer service teams.
Choosing either service is entirely optional and will not affect your ability to place an order.

2. Holiday Delivery Protection
If you choose to purchase Holiday Delivery Protection, your order may be eligible for coverage in certain shipping-related situations that occur while the package is in transit.
For additional information regarding qualifying circumstances, coverage restrictions, and exclusions, please review our complete Holiday Delivery Protection policy at:
https://norquemarix.com/products/123123shipping-protection

3. Refunds for Optional Charges
If you add Holiday Delivery Protection or a Tip during checkout and later decide that you no longer want the optional service, you may request a full refund of the applicable charge.
A refund request for these optional fees may still be submitted even if your order has already been shipped.
If Holiday Delivery Protection or a Tip was selected by mistake, you may contact our customer support team to request a full refund of the optional amount. You are not required to provide a reason for the request.

4. Customer Support
If you would like to request a refund for Holiday Delivery Protection or a Tip, or have any questions regarding these optional services, please contact us through the information provided on our Contact Us page.
Email: mailto:support@Norquemarix.com
Our customer support team will review your request and assist you with a simple and convenient resolution.