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Privacy Policy

Privacy Policy

Last Updated: February 9, 2026

Norquemarix values the privacy of every customer and visitor who accesses or uses our website. This Privacy Policy describes the types of personal information we may collect, how that information may be used, the steps we take to help safeguard it, and the circumstances in which information may be shared with third parties.

By visiting our website, creating an account, communicating with us, or placing an order, you acknowledge the information-handling practices described in this Privacy Policy.

1. Personal Information We Collect

We collect certain information that is necessary to operate our online store, process and fulfill purchases, provide customer assistance, maintain security, and improve the overall shopping experience.

Information You Provide to Us

We may collect personal information when you:

  • Place an order

  • Register for a customer account

  • Subscribe to marketing or email communications

  • Contact our customer service team

  • Complete or submit forms available through our website

Depending on how you interact with us, the information provided may include:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Account details

  • Order and purchase information

  • Payment-related information

Information Collected Automatically

When you browse or interact with our website, certain technical and usage information may be collected automatically. This may include:

  • Internet Protocol (IP) address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Website activity and interactions

  • Referral or source information

  • Cookie identifiers and similar tracking data

Additional information regarding our use of cookies and related technologies is provided in Section 5 below.

2. How We Use Personal Information

Personal information may be used for legitimate operational and business purposes, including those described below.

Order Processing and Fulfillment

We may use customer information to authorize and process payments, prepare orders, arrange shipment and delivery, provide order confirmations, and send tracking or fulfillment updates.

Improving Our Website and Services

Information may be reviewed or analyzed to help us better understand customer preferences, improve website performance and functionality, refine our product selection, and provide a more relevant shopping experience.

Customer Communications

We may use contact information to answer questions, respond to customer support requests, provide service-related notices, and communicate information concerning an order or account.

If you have voluntarily agreed to receive marketing communications, we may also send information about promotions, discounts, new products, and other offers.

Fraud Prevention and Security

Personal, transactional, and technical information may be used to detect suspicious activity, prevent fraudulent or unauthorized transactions, protect our website and systems, reduce misuse, and enforce applicable store policies.

3. Data Security and Protection Measures

Norquemarix uses reasonable administrative, organizational, and technical safeguards designed to help protect personal information from unauthorized access, misuse, alteration, disclosure, destruction, or loss.

Secure Transmission

Sensitive payment-related information is transmitted using Secure Socket Layer (SSL) technology and is encrypted by the applicable payment processor or payment gateway responsible for processing the transaction.

Restricted Access

Personal information is maintained within secured systems and is accessible only to authorized individuals who require such information to perform their responsibilities. Authorized personnel are expected to maintain the confidentiality of customer information.

Payment Card Information

Norquemarix does not store complete credit card or debit card details on its own servers after a transaction has been completed. Payment information is processed by authorized third-party payment service providers in accordance with their own security standards and procedures.

Although we take reasonable precautions to protect customer information, no method of online transmission or electronic storage can be guaranteed to be completely secure.

4. Disclosure of Information to Third Parties

Norquemarix does not sell, trade, or provide personally identifiable customer information to unrelated third parties for their independent use.

However, certain information may be shared with selected service providers that assist us with activities such as:

  • Operating and maintaining our website

  • Processing payments and transactions

  • Fulfilling and shipping orders

  • Providing customer support

  • Analyzing website and business performance

  • Preventing fraud

  • Supporting other necessary business operations

These service providers may access customer information only to the extent reasonably necessary to perform services on our behalf and are expected to handle that information appropriately.

Advertising and Marketing Providers

Certain advertising, analytics, and marketing partners may use cookies, pixels, tags, or similar technologies through our website.

These technologies may be used to measure advertising effectiveness, understand how visitors interact with our website, and provide advertisements that may be more relevant to customers' interests.

Such partners may also collect information about browsing activity across websites, applications, or devices over time.

Our advertising and technology partners may include:

Information collected by these third parties is handled according to their respective privacy policies and business practices.

Customers may review the privacy notices provided above, modify browser settings, or use available platform privacy controls to manage personalized advertising preferences.

5. Cookies and Similar Technologies

Norquemarix uses cookies and related technologies to support website functionality and improve the shopping experience.

Cookies are small data files placed on a computer, mobile device, or browser when a website is accessed. They can help websites recognize devices, remember preferences, support essential functionality, and collect information about website usage.

We may use the following categories of cookies:

Essential Cookies

These cookies support necessary website functions such as customer account access, shopping cart functionality, checkout processing, and security features.

Performance and Analytics Cookies

These technologies help us understand how customers use our website, which pages are visited, and how website performance and usability may be improved.

Advertising Cookies

Advertising or marketing cookies may be used by Norquemarix or third-party partners, including Meta and AppLovin, to measure advertising performance and provide promotional content that may be relevant to users' interests.

For additional information regarding cookies commonly used by Shopify, please visit:

https://www.shopify.com/legal/cookies

Most web browsers allow users to block, delete, reject, or restrict cookies through browser settings. Please note that disabling certain cookies may affect website functionality and may prevent some store features from operating correctly.

6. Links to Third-Party Websites

Our website may contain links to external websites, platforms, applications, or services operated by third parties.

These third-party services operate independently from Norquemarix and may maintain their own privacy policies, data-handling practices, and security procedures.

We do not control and are not responsible for the privacy practices, security measures, content, or activities of third-party websites or services.

Customers are encouraged to review the applicable privacy policy before providing personal information to any external service.

7. California Online Privacy Protection Act

In accordance with the California Online Privacy Protection Act, Norquemarix maintains the following practices:

  • Visitors may access certain areas of our website without creating an account or identifying themselves.

  • A link to this Privacy Policy is made available in an accessible location on our website.

  • Material changes to this Privacy Policy will be published on this page.

  • Customers may request corrections or updates to their personal information by contacting us or, where available, accessing their customer account.

Do Not Track Requests

Where a supported browser-based Do Not Track preference is enabled, we will honor that signal by refraining from certain tracking, advertising, or cookie-related activities described in this Privacy Policy to the extent technically applicable.

8. Children's Privacy

Norquemarix does not knowingly request or collect personal information from children under 13 years of age.

If a parent or legal guardian believes that a child has provided personal information to us, they should contact Norquemarix as soon as possible.

Upon receiving a valid request, we will take reasonable steps to identify and delete the applicable information.

9. Fair Information Practices and Security Incidents

We recognize the importance of Fair Information Practice principles in protecting customer privacy and personal information.

If a security incident occurs that affects customer information, Norquemarix intends to take appropriate steps, which may include:

  • Notifying affected individuals by email within seven business days

  • Publishing an appropriate notice on our website within seven business days

Any applicable notification will be provided in accordance with relevant legal requirements and based on the information available regarding the incident.

10. Email Communications and CAN-SPAM Compliance

Email addresses may be collected and used to process orders, provide customer support, send purchase confirmations, and communicate shipping, account, refund, or service-related information.

Customers who voluntarily subscribe to marketing communications may also receive promotional messages, product announcements, special offers, or discount information.

To support compliance with the CAN-SPAM Act, Norquemarix follows these practices:

  • Email subject lines and sender information will not be intentionally misleading.

  • Promotional communications will be appropriately identified.

  • Marketing emails will provide a method for unsubscribing.

  • Unsubscribe and opt-out requests will be processed as promptly as reasonably possible.

  • Customers may stop receiving promotional emails by following the unsubscribe instructions provided within the applicable message.

Choosing to unsubscribe from promotional communications does not prevent us from sending necessary transactional or service-related communications regarding purchases, orders, accounts, refunds, security matters, or customer support.

11. Changes to This Privacy Policy

Norquemarix may revise or update this Privacy Policy when necessary to reflect changes in our business operations, website features, technologies, legal obligations, or information-handling practices.

Any revised version will be published on this page. The “Last Updated” date displayed at the beginning of this Privacy Policy indicates when the policy was most recently modified.

Continued use of our website after an updated Privacy Policy has been published constitutes acknowledgment of the revised policy.

12. Contact Information

If you have questions, concerns, or requests relating to this Privacy Policy or the way Norquemarix handles personal information, you may contact us using the information below.

Email:
support@Norquemarix.com

Company Name:
HONGKONG ROTIA TECH CO., LIMITED

Business Address:
ROOM A, 16/F., AMTEL BUILDING, 144-148 DES VOEUX ROAD CENTRAL, CENTRAL, HONG KONG