Return & Refund Policy

At Norquemarix, we want customers to shop with confidence. We aim to handle returns, exchanges, product concerns, and refund requests in a clear, fair, and efficient manner.

This policy explains the requirements and procedures that apply when you wish to return a product, report a problem, request an exchange, or receive a refund.

1. Return Eligibility

Norquemarix offers a 30-day return period. You may request a return within 30 days from the date your order is delivered.

To qualify for a return, the item must:

• Be in the same condition in which it was received

• Be unused and unworn

• Include original tags, where applicable

• Remain in its original packaging

• Include a receipt, order confirmation, or other acceptable proof of purchase

Products that do not meet these conditions may not qualify for return.

2. How to Request a Return

Before returning any product, please contact our customer support team at:

support@Norquemarix.com

Please provide:

• Your order number

• The item you wish to return

• The reason for the return request

If your request is approved, Norquemarix will provide the applicable return instructions, which may include:

• A return shipping label

• The authorized return address

• Instructions for preparing and sending the package

Items returned without prior approval or without following the provided instructions may not be accepted.

3. Damaged, Defective, or Incorrect Products

We recommend inspecting your order shortly after delivery.

Please contact Norquemarix promptly if:

• Your item arrives damaged

• The product is defective

• You receive the wrong item

• The contents of your package differ from your order

Our customer service team will review the information provided and determine an appropriate solution.

To help us assess the issue, we may request photographs showing:

• The product

• The packaging

• The shipping label

• Any visible damage or defect

4. Items That Cannot Be Returned

Certain items may not be eligible for return because of their nature, hygiene requirements, safety considerations, or sale conditions.

Non-returnable items may include:

• Perishable goods, including pet food and treats

• Personalized, customized, or made-to-order products

• Personal care, grooming, hygiene, or sanitary items

• Hazardous materials

• Flammable liquids

• Flammable or pressurized gases

• Gift cards

• Clearance or discounted products

• Original shipping charges paid at checkout

If you are uncertain whether a product may be returned, please contact us before completing your purchase.

5. Exchanges

For most exchange requests, the simplest and fastest option is to return the original item and place a new order for the replacement item you prefer.

Once your return has been approved and accepted, you may purchase the desired replacement product, size, color, style, or variation separately.

We cannot guarantee that a specific item or variation will remain in stock while your return is being processed.

6. European Union Cancellation Rights

Customers whose orders are delivered within the European Union may have the right to cancel or return an eligible purchase within 14 days after receiving the order.

During this statutory cooling-off period, eligible products may generally be returned without providing a specific reason.

To qualify, the returned product must:

• Be unused

• Remain in its original condition

• Be returned in its original packaging

• Include valid proof of purchase

These rights apply in addition to any other protections available under applicable consumer protection laws.

7. Refund Processing

Once a returned item is received, Norquemarix will inspect the product and notify you whether the refund has been approved or declined.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow up to 10 business days for Norquemarix to process an approved refund.

After we issue the refund, your bank, credit card provider, or payment service may require additional time before the funds appear in your account. These financial institution processing times are outside our direct control.

If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at:

support@Norquemarix.com

8. Return Address

Please do not send products directly to the address listed below unless Norquemarix has first approved your return and provided the applicable return instructions.

Returns sent without authorization may be delayed, refused, or returned to the sender.

Legal Entity:
HONGKONG ROTIA TECH CO., LIMITED

Return Address:
ROOM A, 16/F., AMTEL BUILDING, 144-148 DES VOEUX ROAD CENTRAL, CENTRAL, HONG KONG

Customer Support Email:
support@Norquemarix.com

Privacy Choices

As described in our Privacy Policy, we may collect personal information when you interact with Norquemarix or use our website. This may include information collected through cookies and similar technologies.

We may also share certain personal information with third parties, including advertising and marketing partners. This information may be used to help display advertisements on other websites that are more relevant to your interests and for other purposes described in our Privacy Policy.

Under certain U.S. state privacy laws, the disclosure or use of personal information for targeted advertising based on activity across different websites may be considered a “sale,” “sharing,” or “targeted advertising.”

Depending on the state or region where you reside, you may have the right to opt out of these activities. If you wish to exercise an applicable opt-out right, please follow the instructions provided through our website.

If you access our website with a Global Privacy Control (GPC) opt-out preference signal enabled, where legally applicable we will treat that signal as a request to opt out of activities that may be considered the “sale” or “sharing” of personal information, or other uses that may qualify as targeted advertising, for the browser and device used to access our website.