Terms of Service

OVERVIEW

Welcome to Norquemarix.

Throughout these Terms of Service, the terms “Norquemarix,” “we,” “us,” and “our” refer to Norquemarix. We operate this online store and its associated website, including the information, content, features, materials, resources, products, and services made available through them. Collectively, these are referred to as the “Services.”

Our online store is hosted by Shopify, which provides the e-commerce platform and technical infrastructure that enable us to offer the Services to customers.

These Terms of Service, together with any policies, notices, guidelines, or other documents incorporated by reference, establish the conditions governing your access to and use of the Services and describe the respective rights and obligations of you and Norquemarix.

Please review these Terms carefully before using our website or purchasing from us. These Terms contain important provisions concerning warranties, liability, dispute resolution, and other legal rights and responsibilities.

By visiting, browsing, accessing, interacting with, purchasing from, or otherwise using any portion of the Services, you acknowledge that you have read and agree to these Terms of Service and our Privacy Policy.

If you do not agree to these Terms or our Privacy Policy, you should discontinue use of the Services.

SECTION 1 — ELIGIBILITY, ACCESS, AND ACCOUNTS

By agreeing to these Terms, you confirm that you have reached the legal age of majority in the state, province, country, or jurisdiction where you reside.

You also confirm that you have authorized any minor dependents under your supervision to access the Services using devices that you own, purchase, supervise, or control.

Certain features of the Services, including placing an order, may require you to provide information such as your:

• Email address
• Billing information
• Shipping information
• Payment details
• Account information

You represent that all information you submit is accurate, complete, current, and provided lawfully.

You are responsible for maintaining the confidentiality and security of your username, password, login information, and any other account credentials.

Activity carried out through your account may be treated as activity performed by you.

You may not sell, transfer, assign, sublicense, or otherwise provide access to your account to another person without our prior authorization.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

Norquemarix makes reasonable efforts to present product descriptions, photographs, colors, specifications, features, and other product-related information as accurately as possible.

However, the appearance of a product on your screen may differ from its actual appearance due to factors such as:

• Device type
• Screen or monitor settings
• Display calibration
• Screen resolution
• Brightness
• Browser configuration
• Other technical conditions

We do not guarantee that the color, appearance, quality, features, specifications, or other characteristics of a product will exactly match what appears on your device or satisfy every individual expectation.

Product descriptions, specifications, prices, promotions, and availability may be changed at any time without prior notice.

Norquemarix may discontinue products, restrict quantities, or limit sales to particular customers, regions, geographic areas, or jurisdictions where appropriate.

SECTION 3 — ORDER SUBMISSION AND ACCEPTANCE

When you submit an order through the Services, you are making an offer to purchase the products included in that order.

Norquemarix may accept, reject, limit, modify, or cancel an order for a lawful reason and at its discretion.

Submitting an order does not automatically mean that the order has been accepted.

An order will generally be considered accepted after:

1. The applicable payment has been successfully processed; and
2. Confirmation has been issued indicating that the order has been approved.

Before completing a purchase, you should carefully review:

• Products selected
• Quantities
• Shipping information
• Contact details
• Billing information
• Payment information

Once an order has been accepted or submitted for fulfillment, we may not be able to approve modification or cancellation requests.

If we reject, modify, restrict, or cancel an order, we will make reasonable efforts to contact you using information supplied during checkout.

Returns and exchanges are available only in accordance with our applicable Refund Policy.

By purchasing through the Services, you confirm that the products are intended primarily for your personal or household use and are not being purchased for unauthorized commercial resale, redistribution, or export.

SECTION 4 — PRICING, PROMOTIONS, AND BILLING

Product prices, promotional offers, discounts, and other pricing incentives may be modified, suspended, or withdrawn at any time without prior notice.

The price charged for a product will generally be the price displayed and applicable when your order is submitted.

The total order amount will normally be shown in the order confirmation provided to you.

Unless otherwise stated, displayed product prices may not include:

• Shipping charges
• Handling fees
• Sales taxes
• Customs duties
• Import fees
• Other governmental charges

Prices offered by Norquemarix may differ from those offered through third-party marketplaces, resellers, physical retailers, or other sales channels.

From time to time, we may offer promotions governed by separate terms. Where a promotion-specific term conflicts with these Terms of Service, the applicable promotional terms will control with respect to that promotion.

You agree to provide accurate, complete, and current account, billing, payment, and purchase information for every transaction.

You are responsible for keeping relevant information updated, including your:

• Email address
• Billing details
• Payment card information
• Card expiration date

By providing credit or debit card information, you represent and warrant that:

1. The information provided is accurate and genuine.
2. You are legally authorized to use the applicable payment method.
3. The card issuer will honor valid charges associated with your order.
4. You will pay all applicable product prices, taxes, shipping fees, delivery charges, and handling costs.

SECTION 5 — SHIPPING, TRANSIT, AND DELIVERY

Any shipping date, delivery estimate, dispatch timeframe, or transit period displayed through the Services is provided for general guidance only and does not represent a guaranteed delivery date.

Norquemarix is not responsible for delays caused by circumstances outside our reasonable control, which may include:

• Shipping carrier delays
• Customs inspections
• Border processing
• Transportation interruptions
• Severe weather
• Labor disruptions
• Government actions
• Other unforeseen delivery conditions

Once merchandise has been transferred to the applicable carrier, ownership and risk of loss may pass to the customer, subject to any consumer protections or rights that cannot lawfully be excluded.

SECTION 6 — OWNERSHIP AND INTELLECTUAL PROPERTY

The Services and the content made available through them are owned by or licensed to Norquemarix, its affiliates, licensors, or other applicable rights holders.

Protected content may include, without limitation:

• Brand names and trademarks
• Logos and branding elements
• Written content
• Product descriptions
• Website layouts and designs
• Images and graphics
• Artwork and illustrations
• Customer and product reviews
• Audio and video content
• Software elements
• Website structure and organization

These materials may be protected by copyright, trademark, patent, and other intellectual property laws in the United States and other jurisdictions.

You are granted a limited right to access and use the Services solely for lawful, personal, and non-commercial purposes.

Unless we provide prior written authorization, you may not:

• Copy
• Reproduce
• Modify
• Publish
• Distribute
• Display
• Perform
• Transmit
• Store
• Download
• Create derivative works from
• Sell
• Commercially exploit

any protected material made available through the Services.

Nothing in these Terms grants you ownership or any intellectual property right in material belonging to Norquemarix, Shopify, or another rights holder, except for the limited rights expressly granted in these Terms.

Unauthorized use of the Services or their content may violate applicable intellectual property laws.

All rights not expressly granted are reserved by Norquemarix and the applicable rights holders.

The Norquemarix name, logos, product names, service names, designs, and slogans may constitute trademarks or protected brand assets and may not be used without prior written permission.

Shopify trademarks, logos, products, service names, and designs remain the property of Shopify. Other trademarks appearing through the Services belong to their respective owners.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

The Services may provide access to third-party tools, software, applications, integrations, or other functionality.

Norquemarix may not control, supervise, operate, test, or independently assess such third-party tools.

Access to optional third-party tools may be provided on an “as is” and “as available” basis.

We do not make representations, endorsements, warranties, or guarantees regarding their:

• Suitability
• Security
• Availability
• Accuracy
• Reliability
• Performance

To the extent permitted by applicable law, Norquemarix is not responsible for loss, claims, liabilities, or damages arising from your use of optional third-party tools.

Your use of such tools is voluntary and undertaken at your own discretion.

Before using a third-party tool, you should review the applicable provider's terms, privacy policy, and conditions.

We may introduce additional features, tools, resources, or applications in the future. Unless stated otherwise, such additions will form part of the Services and will be governed by these Terms.

SECTION 8 — EXTERNAL WEBSITES AND THIRD-PARTY CONTENT

The Services may contain hyperlinks, embedded functionality, materials, products, content, or services operated or provided by third parties.

Norquemarix is not required to investigate, verify, monitor, or evaluate the legality, accuracy, safety, reliability, or completeness of third-party websites or materials.

If you leave our Services to visit an external website or third-party platform, you do so voluntarily and at your own risk.

To the extent permitted by law, we are not responsible for loss, injury, damage, or disputes associated with:

• External websites
• Purchases made from third parties
• Third-party products or services
• External content or information
• Resources provided outside the Norquemarix Services

Before completing any transaction with a third party, you should review the applicable provider's terms, privacy practices, procedures, and policies.

Complaints, claims, or disputes involving third-party products or services should be directed to the applicable third-party provider.

SECTION 9 — NORQUEMARIX’S RELATIONSHIP WITH SHOPIFY

Shopify provides the technology and infrastructure used to host and support the Norquemarix online store.

However, purchases completed through our store are transactions made directly between you and Norquemarix.

Shopify is not the seller of products offered through Norquemarix.

By accessing or using the Services, you acknowledge that Shopify is not responsible for the products or purchases made through Norquemarix, including any associated defect, injury, damage, complaint, loss, or dispute.

To the maximum extent permitted by applicable law, you release Shopify and its affiliated entities from claims, losses, liabilities, or damages arising from or relating to purchases made from Norquemarix.

SECTION 10 — PERSONAL INFORMATION AND PRIVACY

Personal information collected through the Services is processed in accordance with our Privacy Policy.

Certain information may also be collected or processed under Shopify's own privacy practices.

By using the Services, you acknowledge that you have had the opportunity to review the applicable privacy policies.

Because Shopify hosts and supports our online store, Shopify may collect and process information relating to your:

• Access to the Services
• Browsing activity
• Website interactions
• Transactions

This allows Shopify to provide, secure, maintain, operate, and improve its platform and services.

Information submitted through the Services may be shared with or transferred to:

• Shopify
• Payment processors
• Service providers
• Fulfillment partners
• Other business partners

Some recipients may operate outside the country or jurisdiction where you reside.

Please review our Privacy Policy for additional details regarding the collection, transfer, storage, processing, and use of personal information.

SECTION 11 — REVIEWS, COMMENTS, AND OTHER SUBMISSIONS

If you submit, upload, publish, send, email, post, or otherwise provide reviews, suggestions, proposals, ideas, plans, comments, or other materials to us, those materials are collectively referred to as “Feedback.”

By providing Feedback, you grant Norquemarix a perpetual, worldwide, transferable, sublicensable, non-exclusive, and royalty-free license to:

• Use the Feedback
• Copy or reproduce it
• Modify or adapt it
• Publish or distribute it
• Display it publicly
• Incorporate it into other content
• Use it for operational, advertising, promotional, or commercial purposes

This license permits us to use Feedback in any format or medium for purposes including operating, developing, promoting, reviewing, maintaining, evaluating, and improving the Services.

You represent and warrant that:

1. You own the Feedback or have the necessary rights to provide it.
2. You have disclosed any compensation, gift, discount, incentive, or benefit associated with the Feedback.
3. The Feedback complies with these Terms and applicable laws.

Norquemarix is not required to:

• Treat Feedback as confidential
• Pay compensation for Feedback
• Publish or retain Feedback
• Respond to Feedback

We may review, edit, reject, restrict, hide, or remove Feedback that we reasonably determine is:

• Unlawful
• Abusive
• Threatening
• Defamatory
• Obscene
• Misleading
• Offensive
• Pornographic
• Otherwise objectionable

We may also remove content that infringes intellectual property rights or violates these Terms.

Feedback must not violate the rights of another party, including:

• Copyright
• Trademark rights
• Privacy rights
• Publicity rights
• Contractual rights
• Other proprietary interests

Feedback must not contain unlawful, harmful, malicious, defamatory, or obscene material, viruses, malware, harmful software, or code that could interfere with our Services or another website.

You may not use a false email address, impersonate another individual or organization, or misrepresent the source of a submission.

You remain responsible for the accuracy, legality, and truthfulness of Feedback that you provide.

SECTION 12 — CORRECTIONS, ERRORS, AND MISSING INFORMATION

Information made available through the Services may occasionally contain:

• Typographical errors
• Inaccuracies
• Incomplete information
• Omissions

These may relate to:

• Product descriptions
• Product availability
• Pricing
• Discounts or promotions
• Shipping charges
• Delivery estimates
• Specifications
• Other website information

Norquemarix may correct errors, revise inaccurate information, add missing information, or cancel an order affected by incorrect information at any time, including after an order has been submitted.

Where permitted by law, these actions may be taken without prior notice.

SECTION 13 — UNACCEPTABLE AND PROHIBITED CONDUCT

You may use the Services only for lawful purposes.

You must not use the Services directly or indirectly:

1. To engage in illegal, fraudulent, deceptive, harmful, or malicious activity.
2. To violate any applicable local, state, provincial, federal, national, or international law.
3. To infringe Norquemarix's intellectual property or another person's rights.
4. To harass, threaten, insult, abuse, defame, intimidate, harm, or unlawfully discriminate against another individual.
5. To publish or transmit false, deceptive, or misleading information.
6. To provide or use materials that violate these Terms.
7. To send unsolicited advertising, spam, junk mail, chain letters, or similar communications.
8. To impersonate another person, organization, or entity.
9. To interfere with another person's lawful use of the Services.
10. To expose Norquemarix, Shopify, customers, or third parties to unreasonable liability, security risks, harm, or loss.

You also agree not to:

• Introduce malware, viruses, or malicious code
• Copy, reproduce, sell, resell, or commercially exploit the Services
• Improperly collect or track personal information
• Engage in scraping, crawling, spidering, phishing, pharming, pretexting, or spamming
• Circumvent or interfere with security features
• Disrupt the Services or other connected websites and systems

Norquemarix may restrict, suspend, disable, or terminate your account or access if we reasonably determine that you have violated these Terms.

SECTION 14 — SUSPENSION AND TERMINATION

To the extent permitted by applicable law, Norquemarix may suspend, restrict, disable, or terminate your access to some or all of the Services at any time.

Termination does not eliminate your responsibility to pay any amount that became due before or on the termination date.

Terms relating to the following matters will survive termination where their nature requires:

• Intellectual property
• Feedback
• Termination
• Warranty disclaimers
• Liability limitations
• Indemnification
• Severability
• Waiver
• Assignment
• Governing law
• Privacy
• Entire agreement

SECTION 15 — EXCLUSION OF WARRANTIES

Information provided through the Services is primarily for general informational purposes.

Norquemarix does not guarantee that such information will always be:

• Accurate
• Complete
• Current
• Reliable
• Suitable
• Appropriate for a particular purpose

Any reliance on information made available through the Services is at your own risk.

To the extent permitted by applicable law, and except where expressly stated otherwise, the Services and products offered through them are provided on an “as is” and “as available” basis.

TO THE EXTENT PERMITTED BY LAW, NORQUEMARIX DISCLAIMS EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS RELATING TO:

• MERCHANTABILITY
• MERCHANTABLE QUALITY
• FITNESS FOR A PARTICULAR PURPOSE
• DURABILITY
• TITLE
• NON-INFRINGEMENT

WE DO NOT WARRANT THAT THE SERVICES WILL ALWAYS BE UNINTERRUPTED, TIMELY, SECURE, ACCURATE, OR ERROR-FREE.

Some jurisdictions do not permit exclusions of certain implied warranties. In those jurisdictions, some of the exclusions above may not apply.

SECTION 16 — LIMITATIONS OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NORQUEMARIX, ITS AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR:

• INJURY
• LOSS
• CLAIMS
• DIRECT DAMAGES
• INDIRECT DAMAGES
• INCIDENTAL DAMAGES
• SPECIAL DAMAGES
• PUNITIVE DAMAGES
• CONSEQUENTIAL DAMAGES

This limitation also applies, where permitted by law, to Shopify, its affiliates, representatives, and service providers.

Excluded losses may include, without limitation:

• Lost profits
• Lost revenue
• Lost income
• Lost savings
• Lost or corrupted data
• Replacement costs
• Similar economic or non-economic losses

These limitations apply whether a claim arises under:

• Contract
• Negligence
• Tort
• Strict liability
• Statute
• Another legal theory

They may apply to claims resulting from:

1. Your use of or access to the Services.
2. Your inability to access or use the Services.
3. Products purchased through the Services.
4. Errors or omissions in website content.
5. Products or content provided through the Services.
6. Other matters relating to the Services or a purchase.

These limitations apply even if Norquemarix has been informed that such loss or damage may occur.

Where applicable law prevents a particular limitation or exclusion, our liability will be limited only to the maximum extent permitted by law.

SECTION 17 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Norquemarix, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, representatives, contractors, licensors, and service providers.

This obligation applies to third-party claims, liabilities, damages, losses, judgments, costs, expenses, and reasonable legal fees arising out of or relating to:

1. Your violation of these Terms or another incorporated policy.
2. Your violation of applicable law or regulation.
3. Your infringement of another party's rights.
4. Your access to or use of the Services.

We will provide notice of claims that may be subject to indemnification.

A delay in providing notice will not release you from your obligations unless the delay materially harms your ability to defend the claim.

At your expense, we may assume control of the defense and settlement of an indemnified matter, including selection of legal counsel.

We will not agree to a settlement that imposes a direct non-financial obligation on you without your consent, which will not be unreasonably withheld.

You agree to provide reasonable cooperation in connection with the defense of an indemnified claim.

SECTION 18 — SEVERABILITY

If a court or other competent authority determines that a provision of these Terms is unlawful, invalid, void, or unenforceable, that provision will remain enforceable to the fullest extent permitted by applicable law.

Any portion that cannot lawfully be enforced will be treated as severed from these Terms.

The invalidity or unenforceability of one provision will not affect the validity or enforceability of the remaining provisions.

SECTION 19 — GOVERNING LAW AND DISPUTE PROCESS

These Terms of Service and any separate agreement through which Norquemarix provides the Services will be governed by and interpreted according to the laws of Hong Kong.

Before starting formal legal proceedings, you and Norquemarix agree to make reasonable efforts to resolve the dispute informally through our customer support channel:

support@Norquemarix.com

The informal resolution period will continue for 30 days from the date the dispute is first submitted through the designated support channel.

Any formal dispute or claim must be pursued on an individual basis.

Neither party may bring or participate in a dispute as part of a:

• Class action
• Consolidated proceeding
• Collective action
• Representative claim

However, either party may:

• Bring an eligible individual claim in small claims court
• Seek temporary, preliminary, or permanent injunctive relief to protect intellectual property rights

SECTION 20 — WAIVER AND COMPLETE AGREEMENT

A failure or delay by Norquemarix to exercise or enforce any right or provision under these Terms does not constitute a waiver of that right or provision.

These Terms, together with policies, notices, guidelines, and operating rules published in connection with the Services, constitute the complete agreement between you and Norquemarix regarding your use of the Services.

They replace prior or contemporaneous agreements, discussions, communications, proposals, representations, and understandings concerning the same subject matter.

Any ambiguity in these Terms will not automatically be interpreted against the party responsible for drafting them.

SECTION 21 — TRANSFER AND ASSIGNMENT

You may not assign, transfer, delegate, or otherwise dispose of these Terms or any rights or obligations arising under them without the prior written consent of Norquemarix.

Any attempted assignment made without the required consent may be ineffective.

Norquemarix may assign, delegate, or transfer these Terms and its related rights or obligations without obtaining your consent or providing advance notice, subject to applicable law.

SECTION 22 — SECTION TITLES

Headings and section titles are provided only for convenience, organization, and readability.

They do not alter, limit, expand, or otherwise affect the interpretation or meaning of these Terms.

SECTION 23 — CHANGES TO THESE TERMS

The most current version of these Terms of Service will be made available on this page.

Norquemarix may amend, revise, update, or replace any portion of these Terms by publishing an updated version through the website.

You are responsible for reviewing this page periodically to remain informed of changes.

Where required by applicable law, we will provide notice of material changes.

Any such changes will become effective on the date identified in the relevant notice or updated Terms.

Your continued use of the Services after revised Terms become effective constitutes your acceptance of the updated Terms.

SECTION 24 — CONTACT DETAILS

Questions regarding these Terms of Service may be submitted using the following contact information:

Email:
support@Norquemarix.com

Legal Entity:
HONGKONG ROTIA TECH CO., LIMITED

Business Address:
ROOM A, 16/F., AMTEL BUILDING, 144-148 DES VOEUX ROAD CENTRAL, CENTRAL, HONG KONG